Privacy Policy
Effective Date: August 27, 2026
1. Introduction New Royal Advertising L.L.C ("we," "us," or "our") operates the website https://newroyal.ae. We are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data and the General Data Protection Regulation (GDPR) for our European visitors.
2. Data Controller New Royal Advertising L.L.C, 27 Street, Al Qouz Ind.second, Al Quoz, Dubai, United Arab Emirates. Email: info@newroyal.ae
3. Data We Collect We collect various types of information to provide and improve our service to you:
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including:
Email address
First name and last name
Phone number
Company name
Project details you submit in an inquiry or quote request
Usage Data: We collect information on how the Service is accessed and used, including pages visited, session duration, and general device/browser information, via Google Analytics and Microsoft Clarity (session recordings and heatmaps).
Click & Contact Data: When you click a WhatsApp or phone link on our site, we log your IP address, approximate location (country), and the referring ad click ID (if any), to route your inquiry correctly and to detect fraudulent ad clicks.
4. How We Collect Data
Contact Forms: We use forms on our website to collect inquiries.
CRM (Fibery): Data submitted via our forms is processed and stored in Fibery, our Customer Relationship Management software, to manage our business relationship with you.
WhatsApp: If you contact us via WhatsApp, your message and phone number are shared with Meta Platforms, Inc., which operates WhatsApp, under Meta's own privacy policy.
5. Purpose of Data Collection
To provide and maintain our services (exhibition stand design and build, kiosk fabrication, retail displays).
To contact you regarding your project inquiries.
To monitor and improve the usage of our Service.
To provide targeted advertising via Google Ads and to measure its effectiveness.
To detect and prevent fraudulent or invalid ad clicks.
6. Third-Party Services & Data Processors We utilize the following third-party services which may process your data:
Fibery: For managing customer contact information and business history.
Cloudflare Zaraz: A server-side tag management system that loads and manages the other services listed here, and manages your cookie consent preferences.
Google Analytics: For tracking website performance and visitor behavior.
Google Ads: For advertising conversion tracking.
Microsoft Clarity: For session recordings and heatmaps to help us understand and improve how visitors use the site.
TrafficGuard: For detecting and filtering fraudulent or invalid ad clicks.
WhatsApp (Meta Platforms, Inc.): For handling inquiries sent to us via WhatsApp.
7. Data Transfer (GDPR & International) Your information is primarily processed in the UAE. If you are located in the European Economic Area (EEA), please note that your data may be transferred to non-EEA jurisdictions (such as the UAE or US servers used by our software providers). We ensure appropriate safeguards are in place for such transfers.
8. Data Retention We retain personal data submitted through inquiries and forms for as long as necessary to manage our business relationship with you, and as required to meet legal, accounting, or reporting obligations. You may request deletion of your data at any time as described in Section 9.
9. Your Rights You have the right to access, update, or delete the information we have on you. If you wish to be informed what Personal Data we hold about you or if you want it to be removed from our systems, please contact us at info@newroyal.ae. If you are located in the EEA, you also have the right to lodge a complaint with your local data protection supervisory authority.